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Schleswig-Holstein

Apply for an electronic health card for people with statutory health insurance

Source: Zuständigkeitsfinder Schleswig-Holstein (Linie6PLus)

Service Description

As a rule, you will receive your electronic health card (eGK) automatically from your health insurance company. If you have lost your eGK or it is defective, apply for a new eGK from your health insurance company.

The electronic health card (eGK) is the membership card of a statutory health insurance fund and confirms that your statutory health insurance fund will pay the treatment costs for you.
As a rule, you will automatically receive a current eGK from your statutory health insurance company. This is also the case if the validity of your old card expires. You do not need to do anything else in these cases.
If your name changes, notify your health insurance company. Your health insurance company will then issue you with a new card.
Have you lost your eGK, has it been stolen or is it defective? Then you must have the old eGK blocked by your health insurance company and request a new card.


Process flow

As a new member of a statutory health insurance fund, you will usually receive your new eGK automatically.

  • Your health insurance company will contact you in advance and ask you for a current passport photo.
  • You usually have several options for sending your passport photo to the health insurance company: online, by post or, with many health insurance companies, in person at the office.
    • Please wait for the letter from your health insurance company. Until then, you do not have to do anything yourself.
    • Once you have submitted your photo, the subsequent card production may take some time.

If you have been insured with your health insurance company for some time and need a new eGK, request the card directly from your health insurance company. This is the case, for example, if

  • your card is defective or
  • has been lost.

You can request a new eGK from your statutory health insurance provider. To protect your data, the requirement differs depending on the health insurance company. Your health insurance company will tell you what options you have. You can request the eGK from many health insurance companies in person at the office. It is often also possible to apply via the health insurance company's online portal, by letter or by telephone.

  • Inform your health insurance company and enclose the necessary documents.
  • The health insurance company will check your application.
  • You will receive the new eGK by post.

If your address changes, you do not usually need to apply for a new card. Inform your health insurance fund. They will change your stored address details, which will then be automatically updated on the eHC the next time you visit the doctor.

Requirements

You are entitled to an eGK if you are a member of a statutory health insurance fund.

Which documents are required?
  • current passport photo
    • There are exceptions for children and young people under the age of 15. There are also exceptions for insured persons who are unable to participate in the creation of the passport photo, such as people in need of care.
  • Proof of your name change, if applicable (e.g. identity card, marriage certificate)

Depending on the special case, further documents may be required. Please contact your statutory health insurance provider for more information.

What are the fees?

As a rule, the health insurance company will issue you with an eHC free of charge. The statutory health insurance companies can charge EUR 5 if you are responsible for the loss or damage.

What deadlines do I have to pay attention to?
  • As a member of a statutory health insurance fund, you do not have to adhere to a deadline.
  • Your eGK is valid for a maximum of 5 years. At the end of this period, your health insurance provider will automatically send you a new eGK.
Processing duration

Processing normally takes around 1 to 4 working days. It takes around 3 to 10 days until the eGK is actually supplied (including production time of the eGK).

To ensure fast processing and a quick decision, your health insurance company must have the necessary information and any required documents in a complete and meaningful form.
The health insurance company decides on applications promptly, whereby the statutory processing period is adhered to in order to protect patients' rights.
Please note that the processing time stated is an average value for all health insurance companies. It may vary in individual cases.
The exact processing time also depends on the complexity of the individual case and may be longer. The same applies if documents or records are sent to you or your health insurance company by post.

Legal basis
Appeal
  • Objection
  • Action before the social court
Applications / forms

- Forms: no

- Online procedure possible: Many statutory health insurance companies offer an online procedure.

- Written form required: no

- Personal appearance necessary: no

Author
Forwarding service: Deep link to the original portal

The text was automatically translated based on the German content.

Technically approved by

Federal Ministry of Health

Professionally released on

25.10.2021

Teaser

As a rule, you will receive your electronic health card (eGK) automatically from your health insurance company. If you have lost your eGK or it is defective, apply for a new eGK from your health insurance company.

Process flow

As a new member of a statutory health insurance fund, you will usually receive your new eGK automatically.

  • Your health insurance company will contact you in advance and ask you for a current passport photo.
  • You usually have several options for sending your passport photo to the health insurance company: online, by post or, with many health insurance companies, in person at the office.
    • Please wait for the letter from your health insurance company. Until then, you do not have to do anything yourself.
    • Once you have submitted your photo, the subsequent card production may take some time.

If you have been insured with your health insurance company for some time and need a new eGK, request the card directly from your health insurance company. This is the case, for example, if

  • your card is defective or
  • has been lost.

You can request a new eGK from your statutory health insurance provider. To protect your data, the requirement differs depending on the health insurance company. Your health insurance company will tell you what options you have. You can request the eGK from many health insurance companies in person at the office. It is often also possible to apply via the health insurance company's online portal, by letter or by telephone.

  • Inform your health insurance company and enclose the necessary documents.
  • The health insurance company will check your application.
  • You will receive the new eGK by post.

If your address changes, you do not usually need to apply for a new card. Inform your health insurance fund. They will change your stored address details, which will then be automatically updated on the eHC the next time you visit the doctor.

Requirements

You are entitled to an eGK if you are a member of a statutory health insurance fund.

Which documents are required?

  • current passport photo
    • There are exceptions for children and young people under the age of 15. There are also exceptions for insured persons who are unable to participate in the creation of the passport photo, such as people in need of care.
  • Proof of your name change, if applicable (e.g. identity card, marriage certificate)

Depending on the special case, further documents may be required. Please contact your statutory health insurance provider for more information.

What are the fees?

As a rule, the health insurance company will issue you with an eHC free of charge. The statutory health insurance companies can charge EUR 5 if you are responsible for the loss or damage.

What deadlines do I have to pay attention to?

  • As a member of a statutory health insurance fund, you do not have to adhere to a deadline.
  • Your eGK is valid for a maximum of 5 years. At the end of this period, your health insurance provider will automatically send you a new eGK.

Processing duration

Processing normally takes around 1 to 4 working days. It takes around 3 to 10 days until the eGK is actually supplied (including production time of the eGK).

To ensure fast processing and a quick decision, your health insurance company must have the necessary information and any required documents in a complete and meaningful form.
The health insurance company decides on applications promptly, whereby the statutory processing period is adhered to in order to protect patients' rights.
Please note that the processing time stated is an average value for all health insurance companies. It may vary in individual cases.
The exact processing time also depends on the complexity of the individual case and may be longer. The same applies if documents or records are sent to you or your health insurance company by post.

Legal basis

Appeal

  • Objection
  • Action before the social court

Applications / forms

- Forms: no

- Online procedure possible: Many statutory health insurance companies offer an online procedure.

- Written form required: no

- Personal appearance necessary: no

Author

Forwarding service: Deep link to the original portal

The text was automatically translated based on the German content.

Technically approved by

Federal Ministry of Health

Professionally released on

25.10.2021

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