responsibility finder
Schleswig-Holstein

Complaining to the Federal Network Agency about postal and parcel service providers

Source: Zuständigkeitsfinder Schleswig-Holstein (Linie6Plus)

Service Description

In the event of fundamental problems with postal or parcel delivery, you can complain to the Federal Network Agency.

In Germany, the supply of important postal and parcel services at affordable prices is guaranteed by law. The Federal Network Agency checks compliance with these legal requirements for supply. Among other things, it investigates complaints, requests companies to carry out audits or submit comments and collects information that indicates deficits in the supply.

The legal requirements include, for example, that

  • there are sufficient letterboxes as well as branches and stores for postal services,
  • letters and parcels are delivered every working day,
  • letters and parcels are delivered to the specified address by posting them in the letterbox or handing them over in person, and
  • on an annual average, 8 out of 10 letters arrive at the recipient after one working day and 8 out of 10 parcels after two working days.

If the Federal Network Agency identifies anomalies as a result of frequent complaints or its own evaluations, it calls on the respective postal company to restore and permanently guarantee the legally prescribed quality.


Process flow

If you have something to complain about, you should first contact the postal company concerned with a complaint and ask them to rectify the defects.

In the event of persistent or recurring defects or fundamental quality problems, you can contact the Federal Network Agency:

  • You can submit your complaint to the Federal Network Agency by post or online form.
  • Describe the facts of the case in your complaint. You can add additional documents, for example as an attachment via the online form.
  • The Federal Network Agency will examine your complaint and inform you of any further action it may take.
Requirements

Your complaint must be related to the legal requirements for

  • transportation of letters,
  • parcel transportation or
  • the transportation of newspapers and magazines.
Which documents are required?

Depending on the circumstances, further documents may be required, for example

  • Correspondence with the postal company
What are the fees?

You can submit the complaint free of charge.

What deadlines do I have to pay attention to?

There is no time limit for the complaint.

Processing duration

The average processing time is one week. Depending on the circumstances, the processing time may be longer.

Legal basis
Appeal

There are no legal remedies.

Author
Forwarding service: Deep link to the original portal

The text was automatically translated based on the German content.

Teaser

In the event of fundamental problems with postal or parcel delivery, you can complain to the Federal Network Agency.

Process flow

If you have something to complain about, you should first contact the postal company concerned with a complaint and ask them to rectify the defects.

In the event of persistent or recurring defects or fundamental quality problems, you can contact the Federal Network Agency:

  • You can submit your complaint to the Federal Network Agency by post or online form.
  • Describe the facts of the case in your complaint. You can add additional documents, for example as an attachment via the online form.
  • The Federal Network Agency will examine your complaint and inform you of any further action it may take.

Requirements

Your complaint must be related to the legal requirements for

  • transportation of letters,
  • parcel transportation or
  • the transportation of newspapers and magazines.

Which documents are required?

Depending on the circumstances, further documents may be required, for example

  • Correspondence with the postal company

What are the fees?

You can submit the complaint free of charge.

What deadlines do I have to pay attention to?

There is no time limit for the complaint.

Processing duration

The average processing time is one week. Depending on the circumstances, the processing time may be longer.

Legal basis

Appeal

There are no legal remedies.

Author

Forwarding service: Deep link to the original portal

The text was automatically translated based on the German content.

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