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Schleswig-Holstein

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Receive information from the customs administration

Source: Zuständigkeitsfinder Schleswig-Holstein (Linie6Plus)

Service Description

If you have general questions on all areas of customs and excise law, motor vehicle tax, financial control of illegal employment or questions about customs online applications, you can obtain information from the Central Information Office of the Customs Administration.

Are you not sure whether you have to pay tax in Germany on a product you bought abroad? Do you have a question about vehicle tax or a user question about online customs applications?

In many cases, you can obtain information from the Central Customs Information Office.

You can also find lots of helpful information on the Customs Administration website.

You can obtain information on the following topics from the Central Customs Information Office:

  • Imports to Germany
  • Exports from Germany
  • customs tariff
  • Excise duties
  • Financial control of illegal employment
  • Motor vehicle tax
  • Customs online application, for example:
    • Citizen and business customer portal and services offered therein
    • Internet customs declarations (import, export, postal consignments)
    • ATLAS (Automated Tariff and Local Customs Clearance System)
    • EMCS (Excise Movement and Control System)
    • goAML (online portal for suspicious activity reports on money laundering)

Please note that the Customs Administration cannot replace legal or tax advice and cannot influence the official decisions of other specialist authorities.

Information provided by the Central Customs Information Office does not establish any legal claims and refers exclusively to the provisions applicable in Germany. The customs regulations of other countries are not available to German customs.


Process flow

You can submit your inquiry on customs or tax issues in the following ways:

  • by telephone,
  • by e-mail,
  • via chatbot or
  • in writing, for example by post.

General inquiries from private individuals and companies on all areas of customs and excise law as well as on financial control of illegal employment are answered by the Central Customs Information Desk.

The Customs Service Desk answers questions about using the customs online applications.

The Central Motor Vehicle Tax Information Desk answers general questions about motor vehicle tax. It can also reactivate a suspended SEPA direct debit upon request by e-mail or telephone.

Requirements

There are no prerequisites.

Which documents are required?

You do not need to submit any documents.

What are the fees?

none

What deadlines do I have to pay attention to?

none

Processing duration

For telephone inquiries, the hotline of the Central Information Office of the Customs Administration usually provides information immediately. The chatbots also provide information immediately. Written inquiries are usually processed within a few working days.

Legal basis
Appeal

The Central Customs Information Office of the Directorate General of Customs does not process appeals. Inquiries with corresponding content are forwarded to the responsible office.

Applications / forms

Forms available: No

Written form required: No

Informal application possible: Yes

Personal appearance necessary: No

Online services available: No

Weiterführende Informationen
Author
Forwarding service: Deep link to the source portal

Directorate General of Customs (GZD)

The text was automatically translated based on the German content.

Teaser

If you have general questions on all areas of customs and excise law, motor vehicle tax, financial control of illegal employment or questions about customs online applications, you can obtain information from the Central Information Office of the Customs Administration.

Process flow

You can submit your inquiry on customs or tax issues in the following ways:

  • by telephone,
  • by e-mail,
  • via chatbot or
  • in writing, for example by post.

General inquiries from private individuals and companies on all areas of customs and excise law as well as on financial control of illegal employment are answered by the Central Customs Information Desk.

The Customs Service Desk answers questions about using the customs online applications.

The Central Motor Vehicle Tax Information Desk answers general questions about motor vehicle tax. It can also reactivate a suspended SEPA direct debit upon request by e-mail or telephone.

Requirements

There are no prerequisites.

Which documents are required?

You do not need to submit any documents.

What are the fees?

none

What deadlines do I have to pay attention to?

none

Processing duration

For telephone inquiries, the hotline of the Central Information Office of the Customs Administration usually provides information immediately. The chatbots also provide information immediately. Written inquiries are usually processed within a few working days.

Legal basis

Appeal

The Central Customs Information Office of the Directorate General of Customs does not process appeals. Inquiries with corresponding content are forwarded to the responsible office.

Applications / forms

Forms available: No

Written form required: No

Informal application possible: Yes

Personal appearance necessary: No

Online services available: No

Weiterführende Informationen

Author

Forwarding service: Deep link to the source portal

Directorate General of Customs (GZD)

The text was automatically translated based on the German content.

Further information and offers